Privacy Policy

At DuoKey, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and share information about you when you visit our website (duokey.com ) or use our services.

By using our services, you agree to the collection, use, and sharing of your information as described in this policy.

How We Collect Your Information

We collect information about you in two ways: directly from you (when we have a commercial or customer connection), and automatically through the use of cookies when you visit our website.

The information we collect directly from you may include your name, email address, phone number, and any other personal information you choose to provide. The information collected through the use of cookies may include your IP address, browser type and language, access times, and the pages you view on our website.

Technologies We Use to Collect Your Data

We use cookies to improve our website’s functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies or to be alerted when cookies are being used. However, if you choose to disable cookies, some features of our website may not work properly. You can opt out if you do not wish to share this information.

We also use other tracking technologies, such as Hubspot and Google Analytics. These technologies are marketing software that help us to provide our customers with the best experience by ensuring their safety and providing a personalized experience.

We also use Vercel a hosting service that helps us spot malware scanning, intrusion prevention, and other security features along with Cloudflare.

Legal Basis

Our data processing is based on Article 6 §1 a) and b) of the General Data Protection Regulation (GDPR), which allows processing if the data subject has given consent for one or more specific purposes or if processing is necessary for the performance of a contract or to take steps at the request of the data subject prior to entering into a contract. We also comply with Article 6 §1 c), which allows us to process your information due to a legal obligation or public interest.

How We Use Your Information

We use the information we collect about you for the following purposes: To provide, maintain, and improve our website and services. To respond to your questions and requests. To communicate with you about our products and services. To personalize your experience on our website. To perform analytics and research.

How We Share Your Information

We may share your information with third parties for the following purposes:

To public authorities, to comply with legal obligations such as responding to a subpoena or court order.

With service providers who perform services on our behalf, such as hosting and maintenance, marketing, and analytics. These service providers are contractually bound to protect the confidentiality and security of your information and are prohibited from using your information for any other purpose.

Data Retention Period

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We determine the appropriate retention period based on the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

Access, Rectification, Erasure, Restriction, Objection, and Data Portability Rights

You have the right to access, rectify, erase, restrict, object to the processing of, and request the portability of your personal data. You also have the right to withdraw your consent at any time, where consent is the legal basis for processing. To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in a timely manner and in accordance with applicable laws.

Complaints

If you believe that your rights have been violated, you have the right to file a complaint with the appropriate data protection authority. In Switzerland, the data protection authority is the Federal Data Protection and Information Commissioner (FDPIC).

Automated Decision-Making and Profiling

We do not use automated decision-making, including profiling, in the processing of your personal data.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to improve the functionality and performance of our website, as well as to understand how visitors use our site. You can manage your preferences in relation to these technologies by adjusting your browser settings.

Changes to This Privacy Policy

We reserve the right to update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on this page. We encourage you to review this policy periodically to stay informed about our data protection practices.

Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us using the following email: [email protected]