DuoKey for Genesys
The Compliance Challenge of Genesys Cloud Migration
Moving contact center operations to the cloud introduces significant regulatory and compliance risks that can halt your Genesys migration or expose your organisation to severe penalties.
Many regulations (FINMA, PCI-DSS, HIPAA, TISAX, ISO 27001, VDA ISA, etc) require that data and encryption keys remain within specific geographic boundaries and under exclusive organisational control.
True peace of mind for Genesys
How DuoKey LKM Ensures Compliance for Genesys
Guaranteed Data Sovereignty
Store encryption key fragments on-premise or in your chosen jurisdiction. Even if data resides in Genesys cloud, keys remain physically in your controlled environment (e.g., Switzerland for Swiss companies). ✓ Satisfies Swiss Federal Data Protection Act and FINMA data sovereignty requirements
Complete Audit Trail
Every key operation is logged with full traceability: who, what, when, and why. Prove to auditors that no unauthorized access occurred and demonstrate due diligence. ✓ Passes SOX, ISO 27001, and industry audit requirements
Zero Trust Architecture
Keys are cryptographically split into shares using Secure Mutli-Party Computation (MPC). Each share is useless alone. Operations are performed without ever assembling the full key, making insider threats and breaches impossible. ✓ Eliminates single point of failure and insider access risk
Guaranteed Data Sovereignty
Store encryption key fragments on-premise or in your chosen jurisdiction. Even if data resides in Genesys cloud, keys remain physically in your controlled environment (e.g., Switzerland for Swiss companies). ✓ Satisfies Swiss Federal Data Protection Act and FINMA data sovereignty requirements
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What our customers say about DuoKey for Genesys
Without DuoKey, our FINMA auditors would have blocked our Genesys deployment—now we have both cloud innovation and regulatory approval.
CISO
Swiss Private Bank
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